Privacy Policy

Introduction

Trisana Medguide (hereinafter collectively referred to as "Trisana Medguide" or "we") has always committed to protecting the personal information and privacy security of users (hereinafter referred to as "users" or "you") when using Trisana Medguide products and services (hereinafter referred to as "Trisana Medguide Services").When you use our services, we may collect and use personal information about you.Through this Privacy Policy, we would like to inform you about our handling rules when collecting and using your personal information in order to better protect your rights and interests.

This policy applies to all Trisana Medguide services.When you use any of our individual services, you agree to be protected by this Policy and the specific terms of the Privacy Information Policy that we issue in that individual service (“Specific Terms”), in which case the Specific Terms and the terms of this Policy shall apply to you.In the event of inconsistency between specific terms and the terms of this Policy, specific terms shall prevail within the scope of the specific terms.If a single service provided by us is not covered by this policy, it will be expressly excluded from the application of this policy in an appropriate manner.

Before using all Trisana Medguide services, please be sure to carefully read and thoroughly understand this policy, and start using it after confirming your full understanding and consent.If you do not agree with the contents of this policy, you should immediately stop accessing/using our products and/or services, which may result in our products and services not functioning properly or not achieving the results we intend to achieve.By using or continuing to use the Services, you consent to the collection, use, storage, sharing, transfer and disclosure of your personal information in accordance with this Policy, including its updates.

I. Collection and Use of Personal Information

(1) We will collect and obtain your personal information through the following means:

• 1. Information you provide
  • 1.1 When you register for an account or use our services, you provide us with relevant personal information, such as name, gender, age, telephone number, medical-related information, etc.;
  • 1.2 the information you share with third parties through our Services and the information stored when you use our Services;
• 2. Your information shared by third parties; that is, the information shared about you provided by third parties when they use the services of Trisana Medguide.
• 3. We obtain your information: The information we collect, aggregate, and record when you use the Trisana Medguide Service, such as log information, location information, and device information.

(2) We will use your personal information for the following purposes:

• 1. Help you sign up and log in

  In order for us to provide our services to you, you need to provide basic registration or login information, including WeChat authorization, mobile number, email address, and create your account, username, and password.In some individual services, if you only need to use basic services such as browsing and searching, you do not need to register as a Trisana Medguide user and provide the above information.

  You can modify or complete your other information, including name, gender, birthday, profile photo, contact address, contact person, mobile phone number, etc., by logging in to your personal settings and other interfaces.

• 2. Provide you with products or services

  The personal information we collect and use is a necessary condition for providing you with Trisana Medguide services. Without relevant information, we will not be able to provide you with the core content of Trisana Medguide services, such as:

  • (1) In some service items, in order to facilitate the delivery of products or services to you, you will need to provide the personally identifiable information of the consignee, name, address, consignee, contact number, payment status and other information.If you decline to provide such information, we will not be able to complete the relevant delivery.
  • (2) When you need us to provide a specific service, we may need you to provide the necessary personal information.For example, if you want to learn more about our products, become a partner, or learn more, you should provide your name, email address, phone number, country, department and position, company name, etc. to ensure that we can contact you and send you information about our products and services.
  • (3) In order to display the order information of your account, we will collect the order information generated during your use of the Trisana Medguide Service to show you and facilitate your management of the order;
  • (4) When you contact our customer service or ask us to respond to the service, we may need you to provide the necessary personal information to match and verify your identity in order to protect your account and system security.We may also keep information such as your correspondence/call history and content, or the contact details you have left behind, in order to contact you or help you resolve the issue, or to document the resolution and outcome of the issue;
  • (5) In order to ensure the normal operation of product functions, understand product adaptability, identify account abnormalities, and improve service quality, we may collect and link information about the services you use and how you use them,Used for the above purposes only, not for personalized recommendations or targeted push. This information includes:

    Log information: When you use our services, we may automatically collect details of your use of our services as web logs.For example, your registration time, login account, feature click frequency, number of projects opened, software operation steps (for example, if a function is triggered, the click frequency that triggers the current function needs to be collected), interface size (the user adjusts the size of the window interface provided by us), function checkbox check status, error prompt popup, selection data of the new component parameter map, component attribute modification value memory, product use time, product startup frequency, search query content, IP address, browser type, telecom operator, network environment, language used, date and time of visit and web browsing history of your visit, Path open history, duration of stay, refresh record, release record and sharing.

    Device information: We may receive and record information about the device you are using (e.g., ID, MCSerial, SIM IMSI identifier, device model, operating system and version, client version, device resolution, package name, device settings, process and software list, unique device identifier, hardware and software feature information), device location information (e.g., IP address, GPS location, and WLAN access points capable of providing relevant information, Bluetooth and base station sensor information), depending on the specific permissions you have granted during the installation and use of the software.

    Collection of device identification and software list (purpose, method, scope):In order to identify your device, prevent malicious programs and cheating, improve service safety, ensure operational quality and efficiency, conduct statistical analysis and improve the experience, we and our integratedDCloud uni-app/5 + Runtime, etc., may collect the following information when you use the App:Device unique identifiers (such as IMEI, Android ID, device_ID, OAID, MEID, SIM IMSI), device serial number, device MAC address, software installation list (installed application information), and running process information. The collection method is automatic collection through the application and the above SDK during operation, and the collection scope is limited to the minimum necessary to achieve the above purposes.

    Please note that separate device information, log information are information that does not identify a specific natural person.If we combine such non-personal information with other information to identify a specific natural person, or use it in combination with personal information, such non-personal information will be considered personal information during the combination, and we will anonymize and de-identify such personal information unless authorized by you or otherwise provided by laws and regulations.

  • (6) Personal information we collect about you indirectly:

    We may obtain information about your authorized sharing from affiliates, third party partners.For example, we may obtain your authorized shared account information (including usernames, avatars, nicknames) from third parties and link your third party account to your Trisana Medguide services account after you agree to this policy, so that you can log in directly through your third party account and use our products and/or services.We will collect and use this information from you in compliance with applicable laws and regulations and in accordance with our agreements with our affiliates or third party partners, provided that we are satisfied that the source of the information provided is legitimate.

• 3. Information display and service notification to provide you with products or services
  • (1)This app does not make personalized recommendations, does not make user portraits, does not carry out targeted push or programmatic advertising.The services, hospitals, caregivers, and other content displayed on the page are presented to all users according to uniform rules (such as proximity, new listing, and manual operation ordering), and the recommended content will not be individually customized based on your browsing history, interest preferences, and other characteristics.
  • (2) Notify you directly related to the Services.We may notify you in connection with the performance of this Service when necessary (for example, in the event of a change in order status, an agreed service time reminder, suspension or change of service due to system maintenance, etc.).Such notices are limited to guaranteeing the proper performance of the specific services you are using and are not personalized marketing or promotional messages.
• 4. Improving our services

  We may use the information collected through a Trisana Medguide Service for the overall operation and maintenance of our other services.For example, we will conduct an overall statistical analysis of the use of different modules to troubleshoot problems and improve stability; invite you to participate in surveys about Trisana Medguide Services to help us improve existing services or design new services; and use the necessary information for service system updates and troubleshooting.None of these uses involve modeling your personal characteristics or personalized recommendations or directed push.

• 5. Other uses

  You understand and agree that after collecting your personal information, we may de-identify the data through technical means, and the de-identified information will not identify you, in which case we have the right to use the de-identified information, analyze and commercialize the user database without obtaining your consent.

  Please note that if we are going to use your personal information for other purposes not specified in this policy or to collect additional personal information that is not mentioned, we will obtain your consent separately through page prompts, interaction processes, website announcements, or other means.Once you agree, such additional uses will be treated as part of this Policy and such additional information will also be subject to this Policy.

• 6. Exceptions with Authorized Consent

  According to the relevant laws and regulations, the collection of your information does not require your authorization and consent in the following cases:

  • (1) It is related to national security and national defense security;
  • (2) It is related to public safety, public health, and major public interests;
  • (3) It is related to criminal investigation, prosecution, trial and execution of sentences;
  • (4) It is difficult to obtain your consent for the purpose of safeguarding the major legitimate rights and interests such as the life and property of the information subject or other individuals;
  • (5) The information collected is disclosed to the public by you;
  • (6) Collecting information from legally disclosed information, such as legitimate news reports, government information disclosure and other channels;
  • (7) Necessary for signing a contract according to your requirements or your affiliated enterprise;
  • (8) Necessary for maintaining the safe and stable operation of Trisana Medguide services, such as the discovery and disposal of product or service failures;
  • (9) Necessary for legitimate news reporting;
  • (10) When it is necessary for an academic research institution to carry out statistics or academic research based on public interests, and when the results of academic research or descriptions are provided to the outside world, the information contained in the results is de-identified;
  • (11) Other circumstances stipulated by laws and regulations.
• 7. Tips for sensitive personal information

  The information you provide above or that we collect from you may include sensitive personal information about you, such as your phone number, name, profile photo, ID number, order and transaction information.Please be careful and mindful of sensitive personal information, and you agree that your sensitive personal information may be handled for the purposes and in the manner described in this policy.

  We do not collect any sensitive personal information about you (including your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, and genetic and biometric data) other than personal medical information related to Trisana Medguide services.We also do not collect any information about criminal convictions and offences.

II. About the use of cookies or similar technologies

We may obtain and use your information through cookies or similar technologies and store such information as log information, cookies and anonymous identifiers.The main function of cookies is to facilitate your use of the website's products and/or services, as well as to help the website maintain login status, statistical visits, etc.We use cookies or similar technologies only for the following technical purposes and not for personalized recommendations, user profiling, or targeted advertising:

• (1) Remember your login identity.For example, cookies or similar technologies help us identify you as a registered user and prevent you from having to log back in every time you visit;
• (2) Analyze the overall service operation.We can use cookies or similar technologies to count visits and understand the overall frequency of use of functions in order to troubleshoot problems and improve products (only overall statistics, not feature modeling for a single user);
• (3) Ensure the safety of the service.Cookies or similar technologies help us identify unusual access and prevent malicious attacks and cheating.

Cookies are sent to your device when you use our products or services.The App itself does not send you interest-based personalized ads or share user profiles with third parties.

You can reject or manage cookies or similar technologies through your browser or user selection mechanism.However, please note that if you disable cookies or similar technologies, you may need to log in again each time, and some features that rely on login status may not work properly.

III. Sharing, Transfer or Disclosure of Personal Information

(1) Sharing

We will not share your personal information with any third party other than Dr. Trisana Medguide without your consent, except in the following circumstances:

• 1. To provide you with our services.We may share your information with partners and other third parties to enable the functionality of our products or services so that you can use the services you need normally;
• 2. Necessary sharing with related parties.In order for us to provide you with consistent services based on a unified account system and to facilitate your unified management, system and account security, etc., your personal information may be shared as necessary between us and our affiliates (excluding for the purpose of personalized referrals or targeted push);
• 3. Achieve the purposes described in Section 1 of this Policy;
• 4. Fulfill our obligations and exercise our rights in this Policy or other agreements we have with you;
• 5. To the extent permitted by laws and regulations, we may exchange information with other companies and organizations in order to comply with the law and protect the interests, property or safety of us and our affiliates or partners, you or other Trisana Medguide users or the public, such as to prevent illegal activities such as fraud and reduce credit risk.However, this does not include information that is sold, rented, shared or otherwise disclosed for profit in violation of the commitments made in this policy;
• 6. Consent based on the legal requirements of the contract or at your request or with your authorization;
• 7. It is provided in accordance with a single service agreement (including an electronic agreement signed online and the corresponding platform rules) or other legal document agreement signed with you or your business;
• 8. Provided in the public interest in compliance with laws and regulations.

We will only share your personal information for lawful, legitimate, necessary, specific, and explicit purposes.

(2) Transfer

• 1. As our business continues to grow, we may enter into mergers, acquisitions, asset transfers or similar transactions, and your information may be transferred as part of such transactions.We will ask the new company or organization that holds your personal information to continue to be bound by this policy, otherwise, we will ask the company or organization to ask for your authorization again.
• 2. With your express consent, we will transfer your personal information to other parties.

(3) Disclosure

We will only disclose your personal information if we take industry-standard security precautions:

• 1. To disclose the information you have specified in accordance with your needs and in the manner of disclosure to which you have expressly consented;
• 2. Where the provision of your information is required by law, regulation, mandatory administrative enforcement or judicial requirements, we may disclose your information in accordance with the type of information requested and the manner in which it is disclosed.Subject to laws and regulations, when we receive the above request for disclosure of information, we will require the receiving party to issue the corresponding legal documents, such as subpoenas or letters of inquiry.We strongly believe that the information we are required to provide should be as transparent as possible to the extent permitted by law.All requests are carefully reviewed to ensure that they have a legitimate basis and are limited to data that law enforcement has a legitimate right to obtain for a particular investigative purpose.

(4) Exceptions to obtaining prior authorization and consent when sharing, transferring, or disclosing information

Sharing, transferring, disclosing your information does not require your prior authorization in the following circumstances:

• 1. Related to national security and national defense security;
• 2. Relevant to public safety, public health, and major public interests;
• 3. Related to judicial or administrative law enforcement such as criminal investigation, prosecution, trial and execution of sentences;
• 4. It is difficult to obtain my consent for the purpose of safeguarding your or other individuals' lives, property and other major legitimate rights and interests;
• 5. Information that you disclose to the public on your own;
• 6. Collecting information from legally disclosed information, such as legitimate news reports, government information disclosure and other channels.

According to the law, the sharing, transfer, and disclosure of de-identified personal information, and ensuring that the data recipient cannot recover and re-identify the information subject, is not an external sharing, transfer, and public disclosure of personal information, and the storage and processing of such data will not need to notify you separately and obtain your consent.

IV. Regarding the storage and protection of personal information

We will only store your personal information for as long as is necessary for the purposes described in this policy and for the shortest period of time required by laws and regulations.

Personal information collected and generated by us in connection with our operations in the People's Republic of China is stored in the People's Republic of China, except in the following circumstances:

• 1. The laws and regulations are clearly stipulated;
• 2. Obtain your authorization and consent;
• 3. The products and services you use involve cross-border, and Trisana Medguide needs to provide your personal information overseas.

In response to the above, we will ensure that your personal information is adequately protected in accordance with this policy and the requirements of national laws and regulations.

We take information security very seriously and will take all reasonably practicable measures, including but not limited to data security technical measures, to protect your personal information.

Please understand that due to the limitations of technology and the limitations of risk prevention, even if we have done our best to strengthen security measures, we cannot always guarantee that the information is 100% secure.It's important to keep your account, password, and other elements of your identity safe.When you use the Trisana Medguide Service, we will identify you by your account number, password, and other identity elements.Once you divulge the above information, you may suffer losses and may be disadvantaged.If you become aware that your account, password, and/or other elements of your identity may or may have been compromised, please contact us immediately so that we can take timely action to avoid or mitigate the loss.

V. Management of Personal Information

(1) In accordance with the relevant data protection laws, you have the following rights in relation to the information we use about you:

• 1. You have the right to request access to your information;
• 2. If the information is inaccurate or incomplete, you have the right to request that your information be updated or modified;
• 3. You have the right to object to certain uses of your information (including direct marketing, data profiling, processing based on legitimate interests, and processing for scientific or historical research and statistics) for specific reasons relating to you;
• 4. In certain circumstances, you have the right to request the deletion of your information or to restrict its use:
  • (1) If our handling of personal information violates laws and regulations;
  • (2) If we collect and use your personal information without your consent;
  • (3) If our processing of personal information violates our agreement with you;
  • (4) If we terminate the service and operation.

(2) If we respond to your deletion request, we cannot guarantee that the corresponding information will be deleted from the backup system immediately, but it will be deleted when the backup system is updated.

(3) Cancellation

Your Trisana Medguide Service Account may be cancelled or deleted under the conditions of the service agreement of Trisana Medguide and the relevant laws and regulations of the country.When the account is cancelled or deleted, all service materials and data related to the account and under the individual service will be deleted or processed in accordance with the service agreement of the individual service, unless otherwise stipulated by laws and regulations.Once your account is deactivated, you will not be able to recover it, so please back up all information and data related to your account before proceeding.After deleting your account, you will no longer be able to use this account, and you will not be able to retrieve any content or information in or relating to your account.

(4) Change the scope of your authorized consent

The information authorization initiative is up to you, you can decide whether to provide information authorization, you can change the scope of your authorization to continue to collect information or withdraw your authorization by deleting information, turning off the device function, etc.When you revoke your authorization, we cannot continue to provide you with the services corresponding to the revocation of your authorization, and we will no longer process your information accordingly.

VI. Third-Party Services

Trisana Medguide services may link to social media or other services (including websites or other forms of services) provided by third parties. These include:

• (1) You can use the "Share" button to share certain content to third-party services, or you can use third-party services to log in to Trisana Medguide service.These features may collect information about you (including your log information) and may be installed in your device cookies in order to function as described above;
• (2) We provide you with links to third party services or websites through advertisements or other means of our services;
• (3) Other access to third-party services.For example, for the purposes stated in this Policy, we may access third party SDK services and share certain personal information we collect about you in accordance with this Policy with such third parties in order to provide better customer service and user experience.

Such third party social media or other services are operated by the relevant third party.Your use of such third party's social media services or other services (including any information you provide to such third parties) is subject to the third party's own terms of service and information protection statement (not this policy), and you need to read its terms carefully.This policy applies only to the personal information we collect and does not apply to any third party services or third party information usage rules.If you find that these third party social media or other services are at risk, we recommend that you terminate the action to protect your legitimate interests.

(1) Description of personal information collected by the third-party SDK

In order to ensure the normal operation of the application, device identification, security risk control and statistical analysis, we have accessed the following third-party SDKs.The following clearly lists the name of each SDK, the purpose of use, the use scenario, the collection method, the name of the third party, and the type and specific content of the personal information collected, so that you can clearly understand the purpose, method and scope of the device MAC address, software installation list, etc. collected by the SDK.

SDK name DCloud uni-app/5 + Runtime Third-party name Digital Paradise (Beijing) Network Technology Co., Ltd. Purpose of use: to provide application operation infrastructure capabilities, device identification, malicious programs and cheating prevention, improve service security, ensure operational quality and efficiency, statistical analysis and improvement experience Scenarios of use The SDK is collected natively when the user installs, opens and uses the application, and does not involve sharing the collected information with third parties Device identification information (including IMEI, device serial number, OAID, MEID, Android ID, IMSI, GUID,MAC address, SIM card serial number),App Information Installed (App List Information/Software Installation List), running process information information type device information, application list information

VII. Information Protection Policy for Minors

In order to protect the privacy and security of minors, we provide specific protection of minors' personal information.We do not provide products or services to minors under the age of 16, and we do not knowingly or explicitly collect personal information from minors.If you are under the age of 16, you will not be allowed to use and install our products or create an account belonging to you unless your parents provide explicit consent and such consent can be verified.

Once a minor under the age of 16 downloads, installs or uses any of our Services, in whole or in part, his/her parent or legal guardian agrees to our policies, terms and conditions, including but not limited to this Privacy Policy.

VIII. Notices and Amendments

In order to provide you with better services, we may modify the terms of this policy in accordance with the update of products or services and relevant requirements of laws and regulations in a timely manner. If you do not agree with such changes, you can choose to stop using Trisana Medguide services. If you continue to use Trisana Medguide services, you are deemed to have fully read, understood and agreed to be bound by the revised policy.

IX. Applicable Law and Dispute Resolution

• 1. Governing Law

  The implementation, interpretation, and dispute resolution of this Policy shall be governed by the laws of the People's Republic of China, without regard to any conflict of laws.

• 2. Dispute Resolution

  If any dispute arises between you and our products and/or services regarding the content of this Policy or its implementation, the parties shall resolve it through friendly negotiation; if the parties are unable to resolve the dispute through negotiation, the parties agree that the dispute shall be submitted to the people's court of the defendant's domicile for adjudication.