Remote Medical Consultation
Available worldwide, with consultations in as little as 48 hours.
Contact via WhatsAppRemote Consultation Services
You can choose a complete service combining remote consultations and live specialist consultations, or select either service individually.
Written and Specialised Medical Advice - Remote Consultations - Suitable for patients with relatively stable conditions, flexible schedules and a preference for written expert opinions.
Remote Written Consultation
A specialist reviews your medical records and provides detailed written advice on diagnosis and treatment in Chinese and English, without the need for a live connection.
Remote Second Medical Opinion
Specialists review your existing diagnosis or treatment plan and recommend alternative approaches.
Preliminary Medical Record Review and Feasibility Assessment for Treatment in China
Specialists conduct an initial review of your medical records to assess whether treatment in China is necessary and feasible.
Remote Follow-Up and Medication Guidance
International patients who have received treatment in China can continue to receive guidance on medication adjustments and rehabilitation online after leaving China.
Expert Assessment in Real Time - Live Specialist Consultations - Suitable when a specialist team needs to assess the patient’s condition and discuss treatment options in real time, with patients or family members able to participate throughout and ask questions.
Remote Single-Specialty Consultation
A specialist assesses the patient’s condition in real time by video and provides recommendations on diagnosis and treatment.
Remote Multidisciplinary Consultation (MDT)
Specialists in oncology, surgery, pathology, radiology and other relevant fields discuss the case together to develop a comprehensive plan for diagnosis and treatment.
Remote Case Discussion
Specialist teams from China and abroad conduct detailed academic discussions and evaluate proposed treatment plans for complex cases.
Remote Imaging/Pathology Consultation
Specialists remotely review and interpret CT, MRI and PET-CT images, as well as pathology slides.
Why Remote Consultation
Receive professional advice from China’s leading specialists before departure, without travelling overseas for a consultation.
A single live specialist consultation can cover specialist matching, medical record assessment and discussion of the care plan, saving the airfare, accommodation costs and time required to travel abroad solely for a consultation in person.
Once your treatment plan is confirmed through a live specialist consultation, appointments and hospital admission dates can be booked directly with the selected hospital, allowing you to begin diagnosis and treatment upon arrival in China without starting the process from scratch.
A professional medical translation team prepares records in a standardised Chinese format, with specialist opinions provided in Chinese alongside English or the patient’s native language to minimise communication errors.
Live specialist consultations comply with Chinese telemedicine regulations, with informed consent forms signed to safeguard patients’ rights to information and privacy.
Remote consultations can provide a clear professional assessment within a relatively short time on key questions such as whether to seek treatment in China and what treatment outcomes to expect.
Service Process
Patients or referral partners submit a summary of the patient’s condition and specify the relevant specialty or questions they wish to discuss. We respond within 24 hours.
We collect complete medical records, imaging and pathology reports, which our medical translation team translates into a standardised Chinese format, taking approximately 3–5 working days.
Based on the patient’s condition and needs, we recommend 1–2 specialists at associate chief physician level or above from partner tertiary Grade A hospitals for the patient’s confirmation.
Patients sign an informed consent form for remote consultation services that sets out the scope of services, fees and privacy protection terms.
A video consultation lasting 10–30 minutes takes place at the agreed time with professional medical interpreting support, or the specialist provides a written medical opinion.
We provide a report in Chinese and English outlining diagnostic and treatment recommendations within 2 working days after the consultation; if travel to China for care is needed, patients can proceed directly to our medical care planning services.
Service Team
Team members hold master’s or doctoral degrees in medicine, with at least 7 years of medical education and 2–5 years of clinical experience. Some have practised at tertiary Grade A hospitals in China or overseas and hold medical licences in China and abroad.
Most members are graduates of leading institutions in China, with interdisciplinary expertise in medical English or related fields. The team uses a three-stage review process to ensure translated medical records meet the requirements of hospitals in China and abroad, helping minimise the risk of rejection.
The team has practical experience with visa procedures across different countries, helping clients prepare application documents and providing guidance for visa interviews.
The team includes certified care assistants, healthcare professionals and nursing staff. Most members are fluent in English and the local language, and all are familiar with hospital procedures. The team can provide 24-hour care and accompaniment and communicate directly with senior hospital management in emergencies to safeguard clients’ interests.
Most members hold a master’s degree or higher in clinical medicine and have clinical experience in hospitals. As dedicated health coordinators for VIP clients and their families, they provide health management at every stage of life and work with leading doctors and specialists in China and abroad to develop personalised health plans.
The team comprises highly qualified professionals with advanced degrees, strong English proficiency and interdisciplinary expertise in medicine and pharmacy. Members have experience in hospital settings and with global healthcare resources. They receive regular training from overseas hospitals and research and compile information on the latest medical and pharmaceutical technologies worldwide to help inform decisions about clients’ healthcare services.
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TRISANA MEDGUIDE
We provide fully managed, one-stop services covering every stage of your international medical journey.
