Service Agreement

I. Accompanying Service Agreement

In accordance with the Civil Code of the People's Republic of China and other relevant laws and regulations, Party A (customer) and Party B (service party: Zhongshikang (Shanghai) Nursing Services Co., Ltd.) have reached the following terms of agreement on escort services.

Services

Party B shall appoint a qualified escort to provide Party A with escort services, including pre-diagnosis planning, escort, handling, communication assistance, psychological comfort, etc.Party B and the accompanying consultant have strict confidentiality obligations on Party A's personal information, medical condition and privacy.Party A shall truthfully inform the medical condition, medical history and potential risks; it shall follow the reasonable safety guidelines of medical institutions and accompanying consultants.The service is life support and accompanying service, not medical behavior; all medical decisions must be made by Party A or its family members after communicating with the medical practitioner.The risks arising from Party A's own illness or medical behavior shall be borne by Party A.Damage caused by force majeure, third party reasons, etc., shall be borne by the directly responsible party.The cumulative total compensation of Party B shall not exceed three times the cost of this service or the limit of compensation under the professional liability insurance policy.

Customer Information Authorization and Liability Notification

This authorization specifies the rights and obligations of the grantor and the service provider in emergency escort services, as well as the scope of authorization and division of responsibilities for sensitive information processing and emergency decision-making.The authorized purpose is to authorize the accompanying clinician to conduct limited information communication and affairs agency within the scope of this service.We are a non-medical institution and the co-patient does not provide any medical diagnosis, treatment recommendations or medical decisions.Authorization matters include information inquiry and transmission, signing purely procedural documents in the era of prior consent, process affairs agency, etc.The following matters are expressly excluded: no right to make any medical decisions (such as choosing a treatment plan, signing a core medical document such as a surgical consent form); no right to medical interpretation of the condition or test results.Division of responsibilities: Patients, family members and medical institutions shall bear the consequences caused by their own diseases or medical institutions' diagnostic and therapeutic behaviors; the authorizer's instructions are not clear and the authorizer shall bear the disputes.

Notice of Exemption from Accompaniment Service

All services provided by Party B are assisted living and procedural agency services, which are non-medical acts.Party B and its co-patients do not have the qualifications of medical practitioners, do not provide any form of medical diagnosis, treatment advice, medication guidance or medical interpretation of medical reports, do not substitute for doctors or Party A (and family members) to make medical decisions involving the core interests of life and health, and all actions are limited to "assistance", "guidance" and "agency".

Party A shall truthfully, comprehensively and promptly inform the health condition and matters requiring special attention; shall respect the labor of the accompanying doctor and actively cooperate; and shall properly keep the property by itself.Party A (or its family) is the sole and ultimate responsible party for all medical decisions.Party B shall not be liable for medical risks, accidents caused by Party A's own health condition, damage caused by the hospital environment and third parties, Party A's personal behavior risks, special circumstances of mental or behavioral abnormalities, force majeure, information transmission errors, etc., after Party B has fulfilled its reasonable obligations.The upper limit of Party B's liability is three times the cost of this service or the limit of compensation under the professional liability insurance policy (whichever is lower).

Party A confirms that it has carefully and completely read all the contents of this agreement, fully understands the legal meaning and possible consequences of each clause, is aware of the nature and limitations of accompaniment services, and voluntarily accepts all the clauses.In accordance with the provisions of the Civil Code of the People's Republic of China, the Law of the People's Republic of China on the Protection of the Rights and Interests of the Elderly and other relevant laws and regulations, Party A and Party B have signed this agreement in accordance with the principles of equality, voluntariness, fairness, honesty and trustworthiness, and have reached a consensus on matters related to Party B's provision of services to Party A.

II. Care Service Agreement

In accordance with the Civil Code of the People's Republic of China and other relevant laws and regulations, Party A (customer) and Party B (service party: Zhongshikang (Shanghai) Nursing Services Co., Ltd.) appoint service personnel to provide Party A with hospital care, home care, home rehabilitation training, dementia intervention, silver age companion, healthy meal management, health management evaluation, non-therapeutic companion, aging-appropriate services, and agree on the following terms and conditions for this service.

Hospital Care Services

1. Services

• (1) Focusing on life care, assisting patients to wash their faces, hands, teeth, gargle, wash their feet, wipe their bodies, and turn over.
• (2) Assist the patient in eating, taking food, drinking water, taking medicine, taking care of bowel movements, changing clothes, organizing and changing bed units.
• (3) Assist nurses in regularly rolling over, taking care of infusion progress, taking objects and other services, and report abnormalities to medical staff in a timely manner.
• (4) Both parties confirm that the accommodation and catering of the caregiver during the service period shall be resolved as follows.

2. Treatment of service personnel

• (1) Accommodation: Party A is responsible for providing and arranging accompanying beds for nursing workers in the medical institution;
• (2) Catering: The price of this service does not include the cost of the caregiver's meal, the cost is an additional fee, which must be borne by Party A, and the final service order price shall be determined according to the negotiation between Party A and Party B.

3. Billing Method

• (1) The accompanying fee is calculated according to the actual number of days, and the day on which the accompanying caregiver starts to accompany is calculated as one day. The fee is not charged on the day of discharge before 8:00 am. The fee is settled half a day for discharge from 8:00 am to 12:00 noon, and one day for discharge after 12:00 noon.
• (2) Before signing the companion agreement, the patient and the caregiver directly have a companion relationship, and the company is not responsible.
• (3) This Agreement shall come into effect after both parties sign and Party A pays the initial fee. During the period of non-payment or late payment (if Party A fails to pay the fee as agreed, Party B has the right to suspend or terminate the service, and any accident occurs during this period of arrears), Party B shall not bear any responsibility, and all accompanying responsibilities shall be borne by the patient and his family.
• (4) If the patient is hospitalized for a long time, the next month's accompanying expenses should be settled before the last day of the month.
• (5) When paying the accompanying expenses, the patient's family should ask the payee for the receipt of the receipt.

4. The caregiver will not be responsible for any of the following situations that occur to the patient during the accompanying period

• (1) All consequences caused by the patient's condition.
• (2) Various accidental casualties caused by the patient's mental disorder, mental disorder, and Alzheimer's disease (such as falling from a bed, self-injury, self-harm, suicide by jumping from a building, wandering, etc.).
• (3) Various accidental injuries and deaths caused by the patient's private outing and disobedience to the accompanying caregiver's dissuasion and unauthorized action.
• (4) Loss of valuables and cash due to improper storage.
• (5) Adopt safety measures such as corresponding restraints due to medical conditions, and various accidental injuries and deaths caused by patients or family members not cooperating with restraint measures.
• (6) Older patients are often accompanied by osteoporosis, which is more prone to fractures, and fracture accidents occur during the accompanying care (such as rolling over), so please forgive the family.

5. Notice to Patients and Families During Accompanying Care

• (1) The accompanying caregiver will leave the patient to be taken care of for a short time for various reasons. At this time, if the patient needs to be taken care of, he or she may call or ring the alarm bell with other personnel in the ward to call the nurse. Do not act without authorization to avoid accidents; all kinds of accidental injuries caused by the unauthorized action of the nursing staff are not called, and the consequences are at the patient's own risk.
• (2) In principle, no accompanying services are provided for patients with a history of Alzheimer's disease, a history of mental illness, and mental behavior abnormalities caused by the disease. If the patient's family members are accompanied by special needs, the family members must stay in the hospital to accompany the patient. The family members are responsible for accidents caused by the patient's failure to stay in the hospital (such as falling off the bed, self-injury, self-harm, suicide by jumping off the building, loss, etc.).
• (3) Elderly patients are often accompanied by dysphagia, and the responsibility for accidental injury accidents caused by this is borne by the patient's family.
• (4) To accompany the patient at night, the patient needs to wake up the accompanying nurse or ring the alarm bell to call the nurse. The patient is responsible for all kinds of accidental casualties and fractures after getting out of bed without authorization.
• (5) In order to ensure the safety of the patient, the bed guardrail of the patient must be pulled up according to the nursing process, and the patient and his/her family do not agree to pull up the guardrail or pull down the guardrail without authorization. The consequences caused by the patient are at his/her own risk.
• (6) When the patient's family members hire accompanying workers, they shall explain the patient's situation to the supervisor of the Nursing Department, and the supervisor shall appoint the accompanying workers reasonably according to the patient's medical condition.

6. Supplementary Provisions

• (1) The patient and family want to be able to move freely, and the consequences are at their own risk;
• (2) The patient and his family do not agree to pull up the guardrail, and the consequences are at their own risk.

7. Rights and Obligations of Both Parties

Party A's Rights and Obligations

• (1) Party A has the right to require Party B to provide services in accordance with the service content and standards stipulated in Article 2 of this Agreement.
• (2) Party A is obliged to pay the service fee stipulated in Article 1 of this Agreement in full and on time.
• (3) When signing this agreement, Party A must truthfully and comprehensively inform Party B in writing of the patient's physical health, mental status, cognitive ability, past medical history, infectious disease history, allergy history, potential risks (such as falls, loss, choking, restlessness, suicidal tendencies, etc.) and special habits.Party A shall be fully responsible for any accidents or disputes caused by Party A's concealment, failure to inform the aforesaid information in a timely or insufficient manner.
• (4) During the period when Party A and the patient undertake to accept the service, they shall fully comply with the professional guidelines and reasonable arrangements of the medical institution and Party B.This includes but is not limited to: ensuring that the bed guardrail of the patient is always pulled up; cooperating with the use of protective restraint measures when deemed necessary by the medical staff or Party B's nursing staff; any activities of the patient shall be carried out with the assistance of the nursing staff, and no unauthorized actions shall be taken.Party B shall not be liable for any personal or property damage caused by Party A or the patient's refusal or failure to cooperate with the above arrangements.
• (5) Party A shall respect the human dignity of Party B's care workers and shall not engage in any infringing acts such as discrimination, insult, slander, beatings, abuse, sexual harassment, etc.Party A shall not require nursing workers to engage in activities that exceed the service content agreed in this agreement or violate the provisions of medical institutions and laws and regulations (such as performing medical operations, illegally giving drugs to patients, assisting in the implementation of high-risk rehabilitation activities, etc.).
• (6) Party A shall properly keep cash, jewelry, securities, electronic equipment and all other valuables on its own.Party B specifically reminds Party A not to leave the above-mentioned items in the custody of the nursing worker. For the loss or damage of such items, Party B shall not be liable unless Party A can provide conclusive evidence that the nursing worker intentionally stole and was determined by the judicial authority.In order to ensure the continuity and stability of service quality, without the written consent of Party B, Party A shall not recruit or induce the care workers dispatched by Party B to leave the management of Party B directly or indirectly (such as by increasing remuneration, donating property, etc.).If Party A violates this agreement, it shall be deemed as a fundamental breach of contract, and Party A shall pay Party B a liquidated damages equivalent to [6] months of service fee in one lump sum.

Party B's Rights and Obligations

• (1) Party A's "cooperation obligation": requires Party A and the patient to comply with safety guidelines (such as the use of bed gears and cooperation constraints).
• (2) Party B has purchased relevant professional liability insurance.Within the scope of the insurance liability, the insurance payment is the only way for Party B to bear the liability for compensation.
• (3) Party B has the right to collect service fees in accordance with this Agreement.If Party A violates its payment obligations, it has the right to suspend or terminate the service in accordance with this Agreement.
• (4) Based on the professionalism and safety of nursing services, Party B has the right to ask Party A in detail according to the patient's health status, medical history and other information.When necessary, Party B has the right to require Party A to provide relevant medical documents as the basis for evaluation.If Party A refuses to provide or provide false information, Party B has the right to refuse to provide the service without any liability.
• (5) If Party A proposes to exceed the scope of this Agreement, violate the routine of nursing care, the rules and regulations of medical institutions, or the instructions and requirements of laws and regulations, Party B and Party B's nursing workers may refuse to implement them.
• (6) Party B shall dispatch qualified nursing workers in accordance with the agreement, and conduct pre-job training on service specifications, safety knowledge and emergency treatment for nursing workers.
• (7) Party B is responsible for the daily management, work scheduling and salary distribution of nursing workers, and assumes all employer responsibilities related to the labor relationship of nursing workers.
• (8) Party B promises to have purchased relevant insurance for dispatched nursing workers.Within the scope of insurance liability, Party B shall be liable for compensation for Party A's personal injury or property damage directly caused by the caregiver's professional conduct.This insurance payment is the only way for Party B to bear the above compensation liability, and Party B shall not bear any indirect loss, moral damage compensation or excess liability outside the scope of insurance.
• (9) When the following circumstances occur, Party B will replace the caregiver after receiving the notice of Party A:
  • ① Party A has reasonable grounds to prove that the quality of caregiver service is not up to standard and has been verified and confirmed by Party B;
  • ② The caregiver has gross negligence, illegal behavior, or is suffering from a disease that is not suitable for continuing to provide services;
  • ③ The caregiver cannot continue to provide services due to personal reasons.

24-hour home care service

• 1. 24/7 lifestyle care: Provide seamless day + night shift care to assist with personal hygiene (wash, bathe, wash hair, oral hygiene, trim nails, skin care), living mobility (dressing, rolling over, relocation, toilet, toilet cleaning disinfection), diet care (customized nutritious meals, feeding water, after-meal cleaning), room preparation (house-wide cleaning, laundry and drying, bedding change, environmental disinfection).
• 2. 24-hour emergency duty: The nursing staff will be on duty throughout the entire process, monitoring the physical and mental state of Party A in real time, sudden discomfort, falls, loss and other emergencies, and immediately take emergency treatment, contact family members and first aid agencies, and make emergency records.
• 3. Daily Care Management: Establish a dedicated care file, record the care situation, physical indicators, diet and sleep status on a daily basis, regularly feedback to Party A within the service group, and strictly implement the service in accordance with Party A's living habits and care requirements.
• 4. Other personalized services, subject to the setting of Party A's evaluation plan by the company's care manager.Including but not limited to: agency services (that is, paying fees and dispensing drugs on behalf of others, if there is a fee, Party A shall bear it); accompanying services (accompanying the service object to make an appointment for registration, accompany him out, accompany him to see a doctor, if there is a fee, Party A shall bear it), etc.

Home Rehabilitation Services

• 1. Door-to-door evaluation by a professional rehabilitation practitioner, develop a personalized rehabilitation plan, and carry out limb joint activity training, muscle strength training, balance training, walking rehabilitation, massage physiotherapy, swallowing function training, etc. for limb dysfunction, postoperative recovery, chronic disease rehabilitation, etc.
• 2. The frequency and duration of rehabilitation services are subject to the actual order, the entire rehabilitation process is recorded, and the rehabilitation effect is regularly evaluated and adjusted to ensure that the rehabilitation is safe and effective.

Home Cognitive Intervention Services

• 1. For cognitive impairment, Alzheimer's disease and other conditions, cognitive training is carried out by professional caregivers, including memory training, concentration training, orientation training, puzzle interaction, language communication training, emotional guidance, etc.
• 2. Adopt personalized intervention methods to alleviate cognitive decline, improve emotional state, prevent loss, agitation and other behavioral problems, create a suitable home care environment for the elderly with cognitive impairment, and regularly feedback the intervention effect to Party A.

Silver Age Companion Service

Silver-age companionship: spiritual comfort, chatting and reading, psychological counseling, emotional comfort, accompanying outdoor walks, short trips, leisure activities, home health exercises, community health lectures, relieving loneliness, and improving happiness in life.

Healthy meal management services

• 1. For the characteristics of obvious chronic diseases and rehabilitation groups (such as the elderly with disability/semi-disability, the elderly with rehabilitation after surgery, and the elderly with multiple chronic diseases), people who need fortified nutrients (the elderly with nutritional deficiencies, children, pregnant women, etc.) should accurately control their nutritional intake, and take into account the taste and nutrition of meal management services.
• 2. Follow the Dietary Guidelines for Chinese Residents to ensure the intake of basic nutrients such as protein, dietary fiber, calcium and iron, adapt to the needs of the elderly, provide nutritional dietary management services, and ensure daily nutrition.Additional services: Provide a meal nutrition cost table to answer basic dietary questions.

The fees, service modes, service terms, service venues, service staff accommodation benefits (if any), etc. involved in the above services are subject to the final actual order agreement.

Party A's rights and obligations

• (1) Party A shall truthfully inform Party B of the health status of the service object, including but not limited to: past medical history, surgical history, allergy history, cognitive status, mental behavior, medication list, fall history, swallowing risk, pressure sores risk, infectious diseases, violent tendencies, etc., and shall not conceal, omit or falsely inform.All risks and losses caused by Party A's failure to inform Party A truthfully shall be borne by Party A.
• (2) Under any of the following circumstances, Party A has the right to request the replacement of service personnel:
  • 1. Party B's service personnel have committed illegal acts and are investigated for legal responsibility by the relevant state organs;
  • 2. Party B's service personnel suffer from infectious diseases and mental diseases;
  • 3. Party B's service personnel intentionally or through gross negligence caused property damage to Party A;
  • 4. Party B's service personnel are passively slack in their work or intentionally provide substandard services, and do not correct them after being prompted by Party A.
• (3) In any of the following circumstances, Party A has the right to request the cancellation of the agreement:
  • 1. Party B's service personnel are difficult or abusive to Party A, causing physical harm to Party A and seriously affecting Party A's normal life;
  • 2. Party B's service personnel are vacant for more than 3 days and Party B does not send replacement personnel to work after Party A's request.
• (4) Party A has the right to refuse Party B's service personnel to engage in activities unrelated to the service items in the service site.
• (5) Party A shall pay Party B the service fee in full and on time as agreed in the agreement.
• (6) Party A shall ensure the personal freedom and legitimate rights and interests of Party B's service personnel, provide safe working conditions and service environment, shall not discriminate against or abuse Party B's service personnel, and shall not infringe on the personal privacy of Party B's service personnel.
• (7) If Party B's service personnel cause losses to Party A due to work errors, Party A shall not conduct body searches, seize money and property, beatings, intimidation, etc., and shall properly handle them in accordance with relevant laws, regulations and agreements.
• (8) Without the consent of Party B and Party B's service personnel, Party B's service personnel shall not be required to serve a third party, nor shall Party B be required to provide services outside the service site agreed in this agreement or require Party B's service personnel to engage in services other than those agreed in this agreement.
• (9) If Party A renews Party B's service upon the expiration of the service period, it shall renew the agreement with Party B 5 days in advance.

Party B's rights and obligations

• (1) Party B's service personnel must hold a real and valid physical health certificate.
• (2) In any of the following circumstances, Party B has the right to recall the service personnel or terminate the agreement, and has the right to require Party A to compensate Party B for the actual economic losses:
  • 1. Party A abets Party B's service personnel from Party B's management;
  • 2. Party A's family members have infectious patients, mental patients or patients in need of intensive care, but fail to truthfully inform them;
  • 3. If Party A fails to pay the relevant fees on time, it still fails to pay within 3 days after Party B's notice;
  • 4. Party A requires Party B's service personnel to engage in illegal acts, which infringes the legitimate rights and interests of Party B or Party B's service personnel;
  • 5. Party A requires Party B's service personnel to provide services other than those stipulated in this Agreement, provide services to third parties, or provide services at non-agreed service venues without Party B's consent.
• (3) Party B does not provide medical treatment or professional medical emergency services.Party B's service personnel have received basic emergency treatment training. During the service period, if Party A suffers from physical discomfort, sudden illness or trauma, the service personnel shall immediately perform the following obligations:
  • 1. Notify Party A's emergency contact/guardian immediately;
  • 2. Assist in making 120 emergency calls;
  • 3. Implement necessary and moderate on-site primary rescue and safety protection within the scope of their own capabilities and training to prevent secondary injuries;
  • 4. Record the situation on site and cooperate with first responders.
  Party B and the service personnel do not bear professional medical treatment and related medical responsibilities; the service personnel implement the above necessary and moderate primary rescue, which is a voluntary emergency rescue, and shall not bear civil compensation responsibilities in accordance with Article 184 of the Civil Code of the People's Republic of China.Party A shall not require Party B's service personnel to engage in professional medical first aid activities beyond the scope of their training or medical qualifications. If Party A forcibly requests, all consequences arising therefrom shall be borne by Party A itself, and Party B shall not be liable.
• (4) If Party B's service personnel resign, Party B shall notify Party A in advance and appoint other service personnel in accordance with the agreement to replace it.
• (5) Party B shall be responsible for the pre-service education and management of its service personnel, implement follow-up management, and supervise and guide.
• (6) Party B's service personnel shall conscientiously perform various services, respect Party A's personal privacy, and shall not infringe on Party A's legitimate rights and interests during the service time for Party A.
• (7) During the service period, if Party A's hospitalization requires Party B to provide another 24-hour inpatient care service, the service fee difference shall be compensated according to the standard of 300 yuan/day (except for Party A's admission to the special ward for medical examination), and Party A shall be responsible for the meals of the service personnel and other expenses such as the rental of loungers.

Changes to the Agreement

During the agreement period, if there is any change or supplement to the content of the agreement, it may be changed only after the parties have signed a written supplementary agreement by consensus.

Liability for Breach of Contract

• (1) If Party A pays the service fee late, it shall pay Party B a late fee of 5%/day of the unpaid service fee payable. If the overdue period exceeds 3 days, Party B shall have the right to terminate the agreement and require Party A to bear a liquidated damages of 10% of the total amount of the service fee.
• (2) If Party B terminates the Agreement due to Party B's breach of contract or Party B terminates the Agreement for no reason, Party B shall refund the service fee for the period when the service is not provided.
• (3) If the agreement is terminated due to Party A's breach of contract or Party A terminates the agreement for no reason, Party B does not need to refund the service fee for the period when the service is not provided.
• (4) If one party violates the agreement, the other party shall have the right to claim compensation for the actual economic losses caused by the breach, including litigation fees, attorneys' fees and other reasonable rights protection expenses.

Resolution of Agreement Disputes

Disputes arising under this Agreement shall be settled by both parties through negotiation.If the negotiation fails, both parties have the right to file a lawsuit with the people's court where Party B is located.

Text of Agreement and Entry into Force

This Agreement shall be made in duplicate, and each Party shall hold one copy, which shall have the same legal effect and shall take effect on the date of signature/seal of both Parties.The annexes to this Agreement are an integral part of this Agreement and have the same legal effect as the Agreement.

Waiver of Liability Informed Consent Form

Dear Clients and Families,

Thank you for choosing our service, we will do our best to provide you with quality service.As a nursing service organization, our company only provides non-medical services such as life care, accompanying care, basic care, etc., and does not provide any medical diagnosis, treatment, professional first aid or nursing operations.Due to their own health conditions such as advanced age, chronic diseases, physical decline, and cognitive impairment, there are inherent risks in the process of home care.In order to protect the rights and interests of both parties, the division of risks and responsibilities in the service process is hereby clearly informed as follows:

I. Service Boundaries and Basic Obligations

• 1. Our service personnel have received basic emergency treatment training (including fall protection, preliminary treatment for choking, basic hemostasis, on-site protection for loss of consciousness, etc.), but do not have medical practice qualifications, and do not provide any medical diagnosis and treatment, medical care, and pre-hospital professional emergency services.
• 2. In the event of sudden discomfort, illness or trauma during the service period, the service personnel will strictly perform the following obligations:
  • Notify Party A's emergency contact/guardian immediately;
  • Assist in making 120 emergency calls;
  • Within the scope of their own abilities and training, implement necessary and moderate on-site primary rescue to prevent secondary injuries;
  • Keep a record of the situation on site and cooperate with first responders and their families in follow-up work.

II. Clear exemption (Party B shall not be liable for compensation if Party B has fulfilled the above obligations)

• 1. Accidents caused by the service object's own behavior: Accidents such as falling, falling into bed, choking, choking, inhaling, scalding, cutting, etc. occur during the course of self-actualization, self-feeding, self-medication, and self-actualization; or consequences such as loss and injury caused by the service object refusing to take care, leaving the care line of sight without authorization, going out without authorization, and ineffectively discouraged by the service personnel.
• 2. Risks arising from one's own health: The original disease worsening, acute onset of chronic diseases, sudden cardiovascular and cerebrovascular diseases, sudden death, organ failure, etc. of the service target have no direct causal relationship with Party B's nursing behavior; or normal physiological reactions such as limb swelling, subcutaneous hemorrhage, bruises, etc. are caused by physiological conditions such as self-circulation disorders and abnormal coagulation function.
• 3. Risks caused by Party A's failure to truthfully inform: Party A fails to truthfully and completely inform the service recipient of key information such as the underlying disease, allergy history, mental state, cognitive impairment, violent tendency, infectious disease, swallowing risk, fall history, etc., causing the risk to occur or expand.
• 4. Consequences of Party A's delay/refusal of treatment: In the event of an emergency, Party A's guardian/family member refuses to take him/her to the hospital, delays taking him/her to the hospital, decides on his/her own treatment plan, and adjusts the medication without authorization, resulting in aggravation of the condition or adverse consequences.
• 5. Accidents caused by hazards in the home environment: Party A's family residence has safety hazards such as slippery floors, unprotected steps, sharp furniture, aging circuits, and gas leaks. Party B has prompted Party A in writing to rectify, but Party A has not rectified as required, resulting in accidental injury.
• 6. Consequences of Party B's reasonable rescue behavior: In the event of an emergency, Party B's service personnel shall not be liable for civil compensation in accordance with Article 184 of the Civil Code of the People's Republic of China for voluntary and moderate primary relief activities carried out within the scope of Party B's ability to protect the life and safety of the service recipients.
• 7. Losses due to third party or force majeure factors: Damage caused by third-party acts such as third-party infringement, accidents, and neighborhood disputes; or any loss caused by force majeure such as earthquakes, fires, floods, typhoons, epidemic containment, and government regulations.
• 8. Property Custody Risk: Party A shall properly keep valuable items such as cash, jewelry, certificates, electronic products, etc. Party B shall not be liable for any loss or damage caused by Party A's improper custody; if Party B's service personnel are claimed to have intentionally caused property damage, Party A shall provide the judicial authority with the validation document, otherwise Party B shall not bear the responsibility.